![]() When returning items please place a note inside the parcel(s), with your Name, Contact Number, Order Number, the reason for the return (i.e. wrong size/colour) will be not be refunded postage costs. Please bear in mind items that are "not wanted" or ordered in customer error (i.e. If for any reason you are unhappy with your purchase, you have 14 days from the purchase date to make us aware you wish to cancel the order and a further 14 days to return the item(s) to S2AS in their original condition with the packaging and tags intact for a full refund. If the goods are damaged and not signed for as such, Surface 2 Air Sports cannot accept any liability and the item will not be replaced or reimbursed. If you cannot thoroughly check the goods please sign for as ‘unchecked’.You must inspect and confirm that the goods are in good condition before signing. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. Upon delivery please check all items have not been damaged in transit before you sign for them. Reserve the right to amend orders placed with incorrect delivery options without notice. The delivery charge for orders outside of mainland UK is calculated on the volumetric weight of the items and the destination country. (S2AS take no responsibility for order requests to be left in a "Safe place" If you would like your order to be “left safe” on your property should no one be home, please specify details in the comments as you check out. If no one is home a courier will leave details of the next delivery attempt and the contact number of the local depot. Our standard couriers are DPD Local, Royal Mail, Parcelforce & TNT.Īll orders are shipped within 3 to 4 days delivery Monday – Friday (depending on stock). If this is the case, please feel free to call us for further information. Stock levels are constantly updated to maintain live stock levels but demand can sometimes be high and we occasionally run out of popular items.ĭue to the constant rotation of our stock, some items may currently be on backorder and as such delivery can be delayed by up to 7 days. * For any orders leaving the UK, no UK VAT will be charged and as a result, the price you see on the website should exclude VAT.The money taken from your account will be in GPB, you must check with your bank as to how it will come out of your account. Exchange rates vary constantly, therefore, we cannot guarantee the price of an item in any other currency except GBP, all other currencies are approximate.Unfortunately, if S2AS send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to S2AS minus the total shipping and returns costs.Surface 2 Air Sports is not responsible for these charges and if they are due you should be contacted by your customs office. Please be aware that you may be liable for import taxes when you receive the item in your destination, this may be different for different countries (as a guide the UK VAT rate is 20%) you must understand and budget for any import taxes that you may have to pay.S2AS reserve the right to amend shipping costs based upon the volumetric weight of the parcel and destination country.Shipping outside the EU is calculated at £35 and can take around 5-12 working days.Shipping to most EU countries is calculated at £15 and can take around 5-7 working days.*Some UK postcodes will incur a £15 shipping charge due to their location (ie.*Some items will incur a charge of £19.95 due to the product sizing i.e.Free UK mainland shipping on all orders over £80.Items ordered over a Bank Holiday will be despatched the next working day.Items despatched on Friday are for delivery the following week. ![]() Items ordered after 2 pm Friday or over a weekend will be despatched Monday.If you order after 2 pm, we'll still try to despatch that day but, if we can't, we'll despatch the following working day.If you order before 2 pm, Monday to Friday (Excluding Bank Holidays) and we have your items in stock, we'll despatch the same day for 3-5 days delivery.FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £80 If there is going to be a delay for any reason, we’ll let you know as soon as we can. At Surface 2 Air Sports we want you to enjoy your purchases as soon as possible, which means we strive to dispatch your order within one working day of it being placed (subject to payment authorization and stock availability).
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